Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sacredtea.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sacredtea.net.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sacredtea.net.

SACRED TEA LLC - Return and Refund Policy

Effective as of [01/06/2025]

Welcome to SACRED TEA LLC. We prioritize customer satisfaction and aim to make your shopping experience with us pleasant and straightforward. Understanding that sometimes purchases don't go as planned, we have established the following return and refund policy.

Return Policy

  • Time Frame: Our customers have 14 days from the date of receiving their items to initiate a return.

  • Eligibility: To qualify for a return, items must be in the same condition as received, unused, and in their original packaging.

  • Reasons for Return: We accept returns if you've ordered the wrong color or size, or if the item was damaged upon delivery.

  • Restocking Fee: A restocking fee of 10% applies to all returns, which will be deducted from your refund.

  • Return Shipping: Return shipping costs are the responsibility of the buyer and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchange Policy

  • Same Item Exchange: We offer exchanges for the same item in a different color or size, subject to availability.

Process for Returns and Exchanges

  1. Contact Us: Initiate your return or exchange by contacting us at info@sacredtea.net. Include your order number and details about the return or exchange request.

  2. Approval: Do not send items back without obtaining approval from SACRED TEA LLC.

  3. Return Shipping: After approval, ship the item back to the provided address. Ensure the item is well-packaged.

  4. Refund/Exchange Processing: We will process your refund or exchange upon receiving and inspecting the item. Refunds will be credited to the original payment method within 7-10 business days.

Non-returnable/ Non-refundable Items

Certain items are not eligible for return or refunds, such as consultations, perishable goods, custom products (special orders or personalized items), and personal care goods (beauty products). Returns for hazardous materials, flammable liquids, or gases are also not accepted. Contact us for questions about specific items.

Damaged or Faulty Items

Please contact us immediately if you receive a damaged or defective item for prompt assistance.

Contact Information

For more information about our return and refund policy, please contact us at [info@sacredtea.net].